[Job-21439] Program Manager

The Program Manager at CI&T will lead and manage complex programs, define objectives and deliverables, and ensure these are aligned with business goals and the overarching digital strategy. Additionally, they will develop comprehensive program plans that account for timeline, budget, and resource allocation while engaging with diverse stakeholders including strategists and tech leads.

Candidates should have significant experience in program or project management with a proven track record of delivering complex initiatives. Senior-level experience demonstrating strategic thinking and leadership capabilities is necessary, along with excellent communication skills and a solid understanding of technology and architecture principles.

While not strictly required, having experience within heavily regulated industries such as healthcare, insurance, or banking is highly desirable for the Program Manager role at CI&T, especially as you will be working on critical digital transformation projects within a complex landscape.

Familiarity with digital experience platforms and technologies such as MarTech solutions, Salesforce, and Adobe platforms including AEM and Analytics is a plus. Understanding the principles of PMO practices and tools is also beneficial for ensuring effective program governance.

Yes, the Program Manager position at CI&T is a fully remote role, allowing you to work from anywhere in the United States, which helps maintain compliance with various regulations.

Program success can be defined through the achievement of objectives outlined in the program plan, adherence to timelines and budgets, and stakeholder satisfaction. It's important to communicate how you measure these factors and provide examples of past instances where you successfully delivered on these.

When answering this question, narrate a specific project that demonstrates your problem-solving skills and leadership abilities, detailing the challenges faced, your approach, and the outcomes achieved. It's key to exhibit your strategic thinking in real scenarios.

Managing stakeholder expectations effectively involves regular communication, transparency in updates, and setting realistic goals. Share strategies that have worked for you, such as regular status reports and stakeholder meetings.

Ensuring alignment can be approached by regularly revisiting program objectives with teams, facilitating discussions with stakeholders, and adapting plans based on business feedback. Highlight examples of when you have successfully aligned teams with business priorities.

Discuss project management tools you have used such as Asana, JIRA, or Trello, and elaborate on how they helped facilitate program tracking and team collaboration. Show familiarity with the technologies relevant to CI&T's operations.

In your answer, indicate your experience in identifying potential risks, categorizing their impact, and implementing mitigation strategies. Providing a specific example where you successfully navigated risks will strengthen your response.

Handling conflict involves clear communication and finding common ground. You might want to give a detailed example of a conflict situation you've resolved, focusing on your interpersonal skills and leadership qualities.

Discuss how you would gather input from stakeholders, align the roadmap with business strategies, and leave room for adjustments as needed. Provide insights on how you keep the roadmap flexible yet focused on core objectives.

Talk about the resources you rely on, such as professional networks, industry publications, or continuing education courses. Demonstrating your commitment to staying informed will position you as a knowledgeable candidate.

A successful Program Manager at CI&T should possess strong leadership, exceptional communication skills, and a strategic mindset, along with the ability to navigate complex projects. You can emphasize how your background and experiences align with these qualities.